Customer service is a top priority with Ciela. All Ciela clients and customers will be treated promptly and respectfully without regard to age, gender, sexual orientation, race, ethnicity, disability, and language proficiency, social or economic status.
We are responsible for providing the best customer service possible and are empowered to make decisions that will ensure the best experience for each individual while balancing the
needs of the individual with the overall needs of our clients and customers.
We will assist customers and clients on a first come, first served basis to the extent possible without infringing on the service needs of other clients and customers.
In cases where the our resources are not sufficient to meet customer demand, we will offer a substitute service or refer customers to other companies with more appropriate collections. Whenever possible we will contact the agency to which a customer is being referred to insure that the information, material or products needed is available.
A customer with complaints about the service received or about a product shall us via email and it will be disputed with senior executives.
Ciela reserves the right to refuse service.
- Credit / Debit Cards
- Offline Payments