All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping charges for your order will be calculated and displayed at checkout.
Ciela ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
The tracking number will be active within 24 hours.
Ciela is not responsible for any customs and taxes applied to your order.
All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Ciela is not liable for any products damaged or lost during shipping.
If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.International Shipping Policy
We currently do not ship outside the U.S.
If you are not entirely satisfied with your purchase, we're here to help.
You have 15 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received
it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping
will be deducted from your refund.
If you have any questions on how to return your item to us, contact us.